member
Forgot password
Please follow these steps to reset your password:
[Login Page]>[Forgot your password?] Choose to receive the verification code via email or mobile phone.>After entering the verification code, click "Verify".>Complete the new password setting
What should I do if I don't want to receive email notifications
[My Member Account]>[Manage Member Information]>Uncheck the "Agree to send via email" box and then click "Edit".
Unable to log in
If you forget your password, please go to the bottom of the login screen and select [Forgot Password?] to reset your password.
If you are unable to log in despite confirming your email address, mobile phone number, or entering the correct ID and password, please seek one-on-one assistance or contact customer service. (0800-600-308 (Taiwan region only))
I entered the wrong birthday, can it still be corrected
Birthday can only be changed once.
[My Member Account]>[Edit Member Profile]>After changing your birthday, click "Edit".
If you have previously made modifications at a physical store, you will no longer be able to make modifications through the official website since this has already been done once.
Can the ID (nickname) be modified
Once set, it cannot be modified.
How to cancel membership
After logging in, please go to the member information correction page and click "Logout".
After canceling your membership, points, coupons, and purchase history cannot be recovered. Please use this service with caution.
If you have just completed checkout/goods are being shipped/shipping/returning items, you must wait until the process is complete before you can cancel your membership.
Membership system/points
What are the INNISFREE membership benefits
My INNISFREE Membership Program is our membership system where you can accumulate points based on your spending and enjoy exclusive member benefits. Consumers can become regular members simply by spending any amount.
What are the differences in discounts for different levels of membership
You can become a general member by making any purchase, and you will receive a welcome gift upon first membership.
Premium members enjoy a 20% discount on their first purchase during their birthday month. (Maximum purchase amount before discount: NT$8,000)
Regular/VIP members who spend over NT$5,000 within a year will be automatically upgraded to VIP members on the first day of the following month. VIP members enjoy a NT$300 shopping credit once, with no minimum spending requirement.
Enjoy exclusive offers on the first seven days of each month; receive an additional 7500 points upon first VIP upgrade; enjoy a 20% discount on your first purchase during your birthday month. (Pre-discount limit: 8000 RMB).
**INNISFREE reserves the right to modify its membership policy, offers, and benefits.
What are the conditions for membership upgrade and renewal
[Regular Members] retain their membership permanently after joining.
[Premium Membership] Customers who spend more than NT$2,500 within a year will be automatically upgraded to Premium Membership on the first day of the following month. Premium Membership is valid for 12 months starting from the 1st of the following month.
[VIP Member] Customers who spend more than NT$5,000 within a year will be automatically upgraded to VIP members on the first day of the following month. VIP membership is valid for 12 months starting from the 1st of the following month.
How to accumulate membership points
Regular members receive 100% of the total purchase amount in accumulated points/Premium members receive 150% of the total purchase amount in accumulated points/VIP members receive 200% of the total purchase amount in accumulated points.
[Official Website]
Points will be accumulated based on the total amount paid for the order, according to the member's level.
[Store]
- You can accumulate points by purchasing full-price items.
- You cannot accumulate points by purchasing discounted or special offers.
*If you have any questions about your points accumulation, please notify customer service within 30 days of the date of your purchase.
How to use membership points
All accumulated points can be used for purchases. (50 points can be redeemed for goods worth NT$1/1,000 points can be redeemed for goods worth NT$20)
Accumulated points cannot be directly exchanged for cash.
*Items purchased using points to pay in full or in part are non-exchangeable and non-refundable.
Do membership points expire
The accumulated points each year will expire on January 31st of the following year.
When do points accumulate
Orders will accumulate once the order status is confirmed as received.
在官網如何使用點數？
您可於結帳頁面將點數轉換為折價券(每可於結帳頁面將點數轉換為折價券(每 50 點可折抵 1 元)，並於官網購物時使用。
本次結帳未使用的折價券可於下次購物時選擇，折價券使用期限預設為30天。
⚠️請注意：
- 點數一旦轉換為官網折價券後，即使尚未使用，也無法自動轉回點數，敬請留意。
- 使用點數折價券的訂單進行取消或退貨，系統會將點數返還於會員帳戶。
Product
How to find the product you want
Simply enter product keywords or search by product category.
How to confirm product ingredients
Product page>Detailed Product Information>Click "View All Ingredients" below.
Order/Checkout
What should I do if I forget to enter the discount code after completing the order
Please cancel your order and place a new one.
Can INNISFREE products purchased through other channels also be included in the accumulated membership amount
Currently, only purchases made at INNISFREE stores, the official shopping website, and Shopee's official flagship store are eligible for inclusion in the member's accumulated spending. We apologize for the inconvenience.
How to confirm the order content
You can check your account on the following page: [My Membership Account]>[My Order Management]>[Order Details]
What payment methods are available
You can pay by credit card or Line Pay.
1. Credit cards: Only VISA, Mastercard, JCB, and UnionPay cards issued in Taiwan are accepted.
2. With Line Pay, you can complete the payment by confirming the amount and entering your payment password on the Line Pay payment page.
How to receive an invoice?
We will send an electronic invoice to your email address upon shipment; we do not offer physical invoice delivery service.
Winning invoices will also be sent via email. Winners must go to a 7-Eleven ibon machine to print out the winning invoice and claim their prize.
Delivery
What is the freight company you currently cooperate with
We currently partner with Black Cat Delivery (Unified Express) for delivery.
After checkout is completed, the goods will be shipped within 1-3 business days, and delivery will take approximately 2-3 business days after shipment.
We apologize for any inconvenience caused by weather, traffic conditions, or a surge in orders during holidays.
How to confirm delivery status
You can confirm receipt once your order has started shipping. Please go to [My Account] to confirm.>[My Orders Management] Select "Delivery Inquiry".
Which areas cannot be delivered
Delivery services are currently unavailable in the following areas (subject to change; please refer to Black Cat Delivery's announcements for the most up-to-date information):
Yilan County - Diaoyutai Islands (complete), Kaohsiung City - Dongsha Islands (complete), Nansha Islands (complete), Penghu County - Magong (Hujing Island, Tongpan Island), Wang'an Island (complete), Qimei Island (complete), Baisha Island (Dacang Island, Yuanbei Island, Niaoyu Island, Jibei Island), Kinmen County - Lieyu Islands (Dadan Island, Erdan Island)
Wuchiu (complete), Taitung County - Lanyu (complete)
What delivery methods are available
Currently, we offer two delivery options: convenience store pickup and home delivery.
How is shipping cost calculated
Shipping costs will vary depending on the delivery method. Please refer to the table below:
Cancellation/Return
What should I do if I want to cancel my order
You can cancel your entire order after checkout, before it shows "Shipping". Please go to [My Account] to cancel.>[My Orders Management] After selecting "Cancel Order", fill in the cancellation application information.
If the product purchased in the store is defective, can I return it online
Goods purchased at the store can only be returned or exchanged at the original store where they were purchased.
Can I make an exchange
This service is not currently available. We apologize for the inconvenience.
How to return goods
You can only apply for a return once the order has been delivered.
Returns must be requested within 7 days of receipt and the product must be unopened.
[Return Policy and Procedures]
1. [My Member Account]>[My Order Management]>On the order details page, select "Request a Return".
2. Submit a return request after entering the reason for return.
3. Customer service will review whether the product meets the return criteria.
4. After approval, the convenience store return number will be sent via SMS and Email.
5. Pack the goods and gifts together and send them to the selected convenience store.
6. Refunds will be processed after the logistics company confirms the product status.
*Items purchased from the official website can only be returned through the official website.* Returns cannot be processed after receiving the goods. Please contact customer service (0800-600-308 (Taiwan region only)).* Refunds will be processed within 3-5 business days after the return process is completed.* By submitting your return request, you agree that Amorepacific Corporation will handle all returns, including but not limited to sales receipts, purchase receipts, and discount certificates.
Promotions/Promo Codes
How to use discount code
Simply enter the discount code in the "Discount Code" field on the shopping cart page.
Are there any conditions for using the discount code
Only one discount code can be used per transaction.
Website use/other
A temporary error occurred and cannot connect to the official website.
Try using a different browser or deleting cookies and reconfiguring. If you still cannot connect to the official website after completing the above steps, please contact customer service.
Can't receive email
Please check if the email has been categorized as spam/whether you have selected "Agree to receive emails" in your membership settings. If not, please contact customer service.